FAQs

/FAQs/

CAN I USE THE TILES IN A SWIMMING POOL?

Yes, Moroccan tiles have been used in swimming pools throughout the world, as long as grouted with a water-proof grout.

CAN I USE THE TILES OUTDOORS?

Our glazed tiles are extremely hard-wearing and can withstand temperatures from -25 to +40 degrees celsius if grouted and treated properly. We can provide information on this. Just ask!

THE TILE COLOURS ARE NOT IDENTICAL, SHOULD I WORRY?

One of the lovely characteristics of these hand-made tiles is that they are created in a wood-fired kiln making each one unique, so there will be slight shade variations.

WHAT HAPPENS IF I ORDERED TOO MANY TILES, CAN I RETURN THEM?

Absolutely, though we charge a 25% restocking fee. Custom orders are not refundable.

WHAT QUANTITIES SHOULD I ORDER?

We recommend that you order 10%-15% more than your required dimensions, to compensate for breakage and measurement variations, though not with custom orders, as they will be made to your exact specifications.

DO YOU HAVE A CATALOGUE?

Yes, please email us on info@habibi-interiors.com and we’ll send you one.

CAN YOU ARRANGE TILERS?

Yes, we can recommend experienced tilers.

DO YOU SHIP ABROAD?

Yes, we can ship anywhere in the world, and have worked on projects in the US , the Middle East and all over Europe. Projects outside the EU are exempt from VAT.

HOW DO CUSTOM ORDERS WORK?

If customers wish to create a custom order, then we will work with you to choose the design and colour combination. Normally we require measurements and plans/elevations of the areas to be tiled. Our terms of payment are that we require 50% in advance to commission the order with the remainder payable on collection/shipment. Customers can usually expect to receive the tiles between 8-10 weeks after issuing the deposit. Since each order is unique, orders are not changeable or refundable.

IS DELIVERY INCLUDED IN THE PRICE?

No it isn’t. We package the product for you to collect. We can also organise a quote for delivery if you are unable to arrange collection.

VDS™